Please note, there may be some delays in deliveries of your order due to current snowstorms. Thank you for your understanding and patience.
1. Where is my parcel?
Our warehouse is located in the US, so all US orders are sent within 1 working day and are normally delivered within 3-7 business days of your order being placed depending on which delivery service is applicable. All orders received by 3 pm are usually dispatched the same day. We have a warehouse in Indiana, so customers in this area might notice faster delivery.
In some cases, please allow an additional 10 business days for your order to arrive as it can be delayed due to high demand or unusual circumstance (COVID-19). Always check your tracking if possible. If the item is not received after 14 business days, please contact us at email@example.com.
2. Where is my tracking number?
You will have received your tracking number via email, which will show when the item has been delivered. Please allow at least 3-7 business days for your parcel to arrive. If your estimated delivery date has passed by more than seven business days and you haven’t received your order, please contact us so we can help you further.
3. I did not receive a confirmation email, what should I do?
If you have not received your order confirmation email within 10 minutes, please check your Spam folder first. If you cannot find it, please contact us on firstname.lastname@example.org and we will make sure you receive it.
5. When will my order ship?
All orders received before 3 pm (weekends and Public holidays excluded) are packed and aimed to be shipped the same day where possible. Orders placed on a Friday after 3 pm will not be processed until the following Monday morning.
If you selected an Express Delivery and placed an order before 3 pm (weekends and Public holidays excluded), your order will be sent by USPS or other suitable courier (which in some cases may take up to 3 days). Orders placed on a Friday after 3 pm will not be processed until the following Monday morning.
Orders with insufficient or wrong information will take longer to dispatch as we try to gather the correct information.
6. How do I make changes to an order I have already placed?
Please contact us on email@example.com or Facebook ASAP. Once the item is dispatched, we cannot make a change to your order and you will have to return the item following our Return Policy.
7. Can I return the order for a refund?
Your satisfaction is 100% guaranteed. Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers and Sale items which are non-refundable) within 14 days of receiving your order only if returned in Original Packaging and Tags still attached accompanied by a copy of Smartwatch for Less Invoice. The Customer will be liable for the Return Postage Costs. If your order is received damaged or does not work, Smartwatch for Less will cover the return costs. Please note, the Money Back Guarantee does NOT apply to international orders.
IF ORDERED FROM OUTSIDE THE US, THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS. SMARTWATCH FOR LESS IS NOT RESPONSIBLE FOR THE SHIPPING COSTS.
For detailed Return instructions please visit our Return policy. See our Money Back Guarantee Policy.
8. Received a damaged item?
Received a damaged item? Please reach out to our Customer Support team firstname.lastname@example.org and they will help resolve the issue. See more return information on our Shipping Policy.
9. What are the shipping options and cost?
Standard Delivery is FREE of charge and takes 3-7 business days*.
Express Delivery costs $14.99 and takes 1-3 business days*.
10. Is my phone compatible with your smartwatch?
Our smartwatches are compatible with most smartphones. Generally, it is every phone with Android 5.1+, IOS8.0+. Please check technical parameters on every product.
11. Why cannot the smartwatch receive message push?
Please confirm that you have turned on the switch for message push at the mobile phone client. Please confirm that messages can be displayed normally in the mobile phone notification bar. The message push on the smartwatch is completed by reading the message from the mobile phone notification bar. You need to find notification settings in the mobile phone settings and turn on the notification switch.
If you are still struggling, please contact us via the contact form or email email@example.com.
12. Why does the smartwatch automatically disconnect Bluetooth when the Android screen goes out?
Lock background App. When the Da Fit app process is cleared, the smartwatch will be disconnected from the mobile phone. Set App self-startup. Unrestricted background operation. The Android mobile phone installed with App intelligently restricts the background operation by default, and App should be set manually without any restriction.
If you are still struggling, please contact us via our contact form.
13. Can I change straps on my watch?
You can change straps on most models with a 20mm strap. Check the specification of the strap before buying new straps to make sure they will fit or contact us at firstname.lastname@example.org.