FAQ

You should have received an email with your tracking number when your order has been dispatched. If not, please check your junk mail and if it is not there, please contact us at customerservice@smartwatchforless.com

We have amended our timescales in the checkout to accommodate for the number of days we expect it to take for your delivery to be received from the order date. Please note, non-tracked orders still provide proof of delivery.

- All orders received before 1 pm (weekends and Bank holidays excluded) are packaged and aimed to be shipped the same day where possible. Orders placed on a Friday after 1 pm will not be processed until the following Monday morning.

Orders with insufficient or wrong information will take longer as we try to gather the correct information.

Once orders are in transit with Royal Mail/DPD/DX, we cannot add any changes to address details, we have no control over delivery times, therefore, we cannot be held responsible for any late deliveries.

USPS - You can track all your parcels here: https://www.usps.com/

UPS - You can track all your parcels here: https://www.ups.com/

You should receive your tracking number after your order has been despatched. Based on your chosen courier method, you can track your order on their websites. Please note, we only use DPD or Royal Mail.


USPS - You can track all your parcels here: https://www.usps.com/

UPS - You can track all your parcels here: https://www.ups.com/

Yes, we ship to the whole of Europe, the US, Australia and Canada.

UK & Northern Ireland: https://www.smartwatchforless.com/

AUS website: https://smartwatchforless.com.au/

US website: https://www.swatchforless.com/

Your shipping will be calculated at the checkout. Prices of shipping vary based on your location.

Customs charges - Customers can be charged for buying & importing products into their country. Smartwatch for Less does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Smartwatch for Less does not collect or handle any tax charges or fees. If you have any queries regarding the tax you may have been charged, please contact your local customs office. Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

You can find all Shipping Options in our Shipping Policy HERE.

If you have not received your order confirmation email within 10 minutes, please check your Spam folder first. If you cannot find it, please contact us on customerservice@smartwatchforless.com and we will make sure you receive it.

Please contact us on customerservice@smartwatchforless.com or Facebook ASAP. Once the item is dispatched, we cannot make a change to your order and you will have to return the item following our Return Policy. Please be aware, our business hours are Mon-Fri 9am - 5pm.

Your satisfaction is 100% guaranteed. Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers and Sale items which are non-refundable) within 30 days of receiving your order only if returned in Original Packaging and Tags still attached accompanied by a copy of Smartwatch for Less Invoice. The Customer will be liable for the Return Postage Costs. Please note, the Money Back Guarantee does NOT apply to international orders.

IF ORDERED FROM OUTSIDE THE US, THE CUSTOMER IS RESPONSIBLE FOR THE SHIPPING COSTS. SMARTWATCH FOR LESS IS NOT RESPONSIBLE FOR THE SHIPPING COSTS.

For detailed Return instructions please visit our Return policy. See our Money Back Guarantee Policy.

Received a damaged item? Please reach out to our Customer Support team within 24 hours of delivery at customerservice@smartwatchforless.com and they will help resolve the issue. See more return information on our Return Policy.

We are here to help you with any issues you might have with your smartwatch. Please visit our YouTube channel HERE where we have instructional videos on how to connect your smartwatch or resolve any other issues. If you still cannot figure it out, do not hesitate to contact us.

Please confirm that you have turned on the switch for message push at the mobile phone client. Please confirm that messages can be displayed normally in the mobile phone notification bar. The message push on the smartwatch is completed by reading the message from the mobile phone notification bar. You need to find notification settings in the mobile phone settings and turn on the notification switch.

Reset your smartwatch and reinstall the app. When the app process is cleared, the smartwatch will be disconnected from the mobile phone. Set App self-startup. Unrestricted background operation. The mobile phone installed with App intelligently restricts the background operation by default, and App should be set manually without any restriction.

You can change straps on most models. Check the specifications of the strap before buying new straps to make sure they will fit or contact us at customerservice@smartwatchforless.com and our team will happy to assist you.